Privacy Policy

This Privacy Policy applies to the True Grind CS2 website and related services operated under the True Grind CS2 brand.

The service is currently provided by Mouchsiadis Solutions through the True Grind CS2 domains, including true-grind-cs2.online, www.true-grind-cs2.online, and app.true-grind-cs2.online.

When you use the service, True Grind CS2 may collect account, gameplay, and technical information, including:

• Steam sign-in details such as SteamID, display name, avatar images, and public profile URL.
• FACEIT account details if you choose to connect FACEIT, such as subject ID, nickname, avatar, email, connection time, and resolved player ID.
• Match records you add manually, Steam share codes you sync, parsed match statistics, and related account settings.
• Community profile reports you submit, including selected reason, optional notes, timestamps, and the related reporter and reported profile identifiers.
• Demo files and parsed replay data generated when you use the analysis features. Demo parsing now runs on the VPS, and raw uploads may be stored temporarily so the parser can generate summary artifacts and replay chunks before cleanup.
• Session cookies, browser storage, basic device and browser information, and usage analytics needed to keep the site secure and working. This currently includes PostHog product analytics data such as page views, navigation events, feature interaction events, referrer or campaign data, and related technical identifiers used to understand how the public site and authenticated app are used.

True Grind CS2 uses collected information to:

• authenticate users and maintain secure sessions;
• display profiles, match history, replay data, and analytics;
• operate Steam sync, FACEIT linking, and demo analysis flows;
• generate suspicious-play heuristic summaries, profile trends, and community report aggregates for signed-in product review features;
• debug, maintain, secure, and improve the service; and
• measure product usage through privacy-conscious analytics and hosting instrumentation, including attribution between the public site and the authenticated app.

By signing in, uploading demos, or connecting external accounts, you direct True Grind CS2 to process the information required to provide those features.

Where a feature is optional, such as FACEIT linking, the related processing happens only when you choose to use it.

True Grind CS2 does not sell personal information. Information may be shared only as needed with service providers and external platforms that support the product, including hosting, analytics, database, Steam, and FACEIT services. This currently includes PostHog as an analytics processor when browser analytics is enabled for the deployment.

Public profile information and statistics that you choose to expose through product features may be visible to other users of the site.

Signed-in users may also see suspicious-play summaries, aggregate community report counts, and related review signals on profiles or parsed matches. These are presented as heuristics or community input, not as proof or ban decisions.

The service uses essential cookies to keep you signed in and to protect authenticated areas of the site.

The site also uses operational analytics and similar telemetry to understand traffic, product usage, conversion from the public site to the app, and performance at an aggregate and user-account level.

The current analytics setup uses PostHog in the browser. In its default configuration, PostHog stores a pseudonymous distinct identifier plus related session or device information in browser storage and a first-party cookie. When a user signs in, events may be associated with account identifiers such as SteamID and username so True Grind CS2 can understand authenticated product usage across the root domain and app subdomain.

The current deployment is intended for product analytics and conversion measurement, not third-party advertising or retargeting. Session replay or similar visual playback features are not described here as enabled by default.

Service providers that support the product may process information outside your home country. Depending on the selected hosting or analytics configuration, this can include processing in the United States or the European Union.

The current default browser analytics configuration points to a PostHog cloud endpoint in the United States unless the operator configures a different PostHog host for the deployment.

Account data, synced match history, and related settings are retained for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Uploaded demo files may be retained temporarily while server-side parsing runs. Generated replay artifacts, summaries, and related analysis outputs may be retained for as long as needed to provide replay and match-analysis features unless they are removed during operational cleanup or following a deletion request.

Community profile reports, suspicious-play summaries, and related derived match-review data may be retained for as long as reasonably needed to operate those signed-in review features, investigate misuse, and maintain product integrity.

Analytics identifiers stored in browser cookies or local storage may remain until they expire or are deleted through browser controls. Analytics event data may be retained by True Grind CS2 and its analytics providers for as long as reasonably necessary for product, security, and operational analysis.

If you want your account data removed, contact the operator using the contact information below.

You can choose not to use optional features.

You can disconnect FACEIT from your account at any time from the account settings page. You can also stop using the service and request deletion of stored account data.

If you submit a community profile report, you can later withdraw it from the relevant profile page, subject to product guardrails such as duplicate suppression and edit cooldowns.

You can also manage or clear cookies and local browser storage through your browser settings, though doing so may reset analytics identifiers, sign-in state, or related preferences.

True Grind CS2 uses reasonable technical and organizational measures intended to protect account and service data.

No system is perfectly secure, so absolute security cannot be guaranteed.

The service is not directed to children under 13, and it should not be used by anyone who is not legally permitted to use Steam, FACEIT, or comparable gaming services.

This Privacy Policy may be updated from time to time. When that happens, the effective date on this page will be updated.

Privacy requests and questions can be sent through mouchsiadis-solutions.com.